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How do I return an item?

Return of the product sold by dobermanproducts.com must meet the following conditions:

  • Your return request must be received within 14 days of your receipt of the product.
  • The product must be unopened and undamaged.
  • The shipping and handling charges are not refundable.
  • The product and proof of purchase should be shipped prepaid to:

Doberman Security Products, Inc.
3002 Dow Ave. #408
Tustin, CA 92780 USA
Attn: RMA Department

For any other questions, please contact customer service: (Monday – Friday, 9:00AM to 5:00PM PST)

Tel: 714-730-9988
E-mail: customerservice@dobermanproducts.com
Fax: 714-730-9989


LIMITED WARRANTY COVERAGE:

If your product does not work properly because of a defect in materials or workmanship, Doberman will, for the length of the period as follows, which starts with the date of original purchase (“warranty period”), replace it with a new or a refurbished product.

Product

Parts

Services

 

All Doberman Brand Products

 

Ninety (90) Days

 

Mail-in

During the parts warranty period, there will be no charge for Parts. You must first email acquiring a RMA number, and then mail-in your product during the warranty period. This warranty only applies to products purchased and serviced in U.S.A./CANADA

The warranty is extended only to the original purchaser of a new product, which was not sold “as is”. A purchase receipt or other proof of the original purchase is required for warranty service.

For assistance in U.S.A./CANADA, please visit our Website at: http://www.dobermanproducts.com or, send your request by E-Mail to: sales@dobermanproducts.com

LIMITED WARRANTY LIMITS AND EXCLUSIONS:

The Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by Doberman, or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, miss-adjustment of consumer controls, improper maintenance, power line surge, lighting damage, modification, rental use of the product, serviced by anyone other that a factory service center or other unauthorized service, or damage that is attributable to acts of God.

THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”.  DOBERMAN IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, INCLUDING WITHOUT LIMITATION, LOSS OF GOODWILL, PROFITS OR REVENUE, LOSS OF USE OF THIS PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF SUBSTITUTE EQUIPMENT, DOWNTIME COSTS, OR CLAIMS OF ANY PARTY DEALING WITH BUYER FOR SUCH DAMAGES.

(As examples, this excludes damages for lost time, cost of having someone remove or re-install an installed unit if applicable, travel to and from the service provider. The items listed are not exclusive, but are for illustration only.)

ALL EXPRESSED AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABLITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.

Some states and/or provinces do not allow the exclusions or limitations of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you.

This warranty gives you specific legal rights and you may also have others rights which vary from state to state and from province to province. If a problem with this product develops during or after the warranty period, you may contact your dealer or service center. If the problem is not handled to your satisfaction, then write to Doberman’s Customer Services Department

PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.

©2011, Doberman Security Products, Inc.
Tustin, CA 92780 USA

Email: customerservice@dobermanproducts.com
Internet: www.dobermanproducts.com

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