The Doberman Security Products ship at a flat-rate of $5.95 USD within the 48 continental United States. Please allow 5 - 10 days for delivery. Free shipping on Orders $50 and Over! Applies to U.S. delivery addresses in the 48 states only.
For rush shipping order, your order will be processed on the same business day. **(Order must be received by 12:00PM PST Monday to Friday.) The rush shipping takes 2 to 3 days for delivery.
International Orders: Please call customer services at 1-888-697-2389 for further details.
If you wish to cancel, you must notify us immediately. Orders are generally processed within 24 - 48 hours, and we are unable to cancel an order once it has been processed. You may, however, refuse the merchandise upon delivery. A refund, less any return shipping charges, will be issued once the merchandise is returned to our location.
No Refunds will be credited without prior notification and approval.
LIMITED WARRANTY COVERAGE:
If your product does not work
properly because of a defect in materials or workmanship, Doberman will, for
the length of the period as follows, which starts with the date of original
purchase (“warranty period”), replace it with a new or a refurbished product.
All Doberman Brand Products
During the parts warranty period,
there will be no charge for Parts. You must first email acquiring a RMA number,
and then mail-in your product during the warranty period. This warranty only
applies to products purchased and serviced in U.S.A./CANADA
The warranty is extended only to the
original purchaser of a new product, which was not sold “as is”. A purchase
receipt or other proof of the original purchase is required for warranty
WARRANTY LIMITS AND EXCLUSIONS:
The Warranty ONLY COVERS failures due
to defects in materials or workmanship, and DOES NOT COVER normal wear and tear
or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred in
shipment, or failures which are caused by products not supplied by Doberman,
or failures which result from accidents, misuse, abuse, neglect, mishandling,
misapplication, alteration, faulty installation, set-up adjustments, miss-adjustment
of consumer controls, improper maintenance, power line surge, lighting damage,
modification, rental use of the product, serviced by anyone other that a
factory service center or other unauthorized service, or damage that is
attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED
UNDER “LIMITED WARRANTY COVERAGE”.
DOBERMAN IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, INCLUDING
WITHOUT LIMITATION, LOSS OF GOODWILL, PROFITS OR REVENUE, LOSS OF USE OF THIS
PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF SUBSTITUTE EQUIPMENT, DOWNTIME
COSTS, OR CLAIMS OF ANY PARTY DEALING WITH BUYER FOR SUCH DAMAGES.
(As examples, this excludes damages
for lost time, cost of having someone remove or re-install an installed unit if
applicable, travel to and from the service provider.
The items listed are not exclusive, but are for illustration only.)
ALL EXPRESSED AND IMPLIED
THE WARRANTIES OF MERCHANTABLITY, ARE LIMITED TO THE PERIOD OF THE LIMITED
Some states and/or provinces do not allow the
exclusions or limitations of incidental or consequential damages, or
limitations on how long an implied warranty lasts, so the exclusions may not
apply to you.
This warranty gives you specific legal rights and you
may also have others rights which vary from state to state and from province to
province. If a problem with this product develops during or after the warranty
period, you may contact your dealer or service center. If the problem is not
handled to your satisfaction, then write to Doberman’s Customer Services
PARTS AND SERVICE, WHICH ARE NOT
COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
Doberman Security Products, Inc.
Tustin, CA 92780 USA